Support — Orbit Blast

Need Help?

We are here to help you with any issues or questions about Orbit Blast. Browse the common issues below or contact us directly.

General Issues

• App crashes on launch: Make sure you have the latest version installed from the App Store. Try force-quitting the App and reopening it, or restart your device.
• Game progress lost: Game progress is stored locally on your device. Uninstalling the App will remove saved data. We recommend keeping the App installed to preserve your scores and unlocked items.
• Performance issues or lag: Close other apps running in the background. Ensure your device has at least 200 MB of free storage. Restart your device if the problem persists.
• Sound or haptics not working: Check that your device is not in Silent Mode. Open the App, go to Settings (bottom-right), and verify that Sound Effects, Music, and Haptic Feedback are enabled.

Advertisements v1.0.1+

• Ads not loading: Ads require an active internet connection. Check your Wi-Fi or mobile data connection. If ads still do not appear, this may be due to low ad inventory in your region — this is normal and resolves on its own.
• An ad was inappropriate or offensive: We do not control individual ad content — it is served by Google AdMob based on your device and region. To report an inappropriate ad, tap the "X" or "i" (AdChoices) icon on the ad itself and follow the prompts, or email us with a screenshot and we will report it to Google.
• Rewarded ad did not grant my reward: If the App closed unexpectedly before the reward was granted, reopen the App. If the issue persists, email us with your device model and App version and we will assist.
• Too many ads: Consider purchasing "Remove All Ads" in Settings to permanently remove banner, app open, and interstitial ads for a one-time fee of $3.99. Note: rewarded ads (the optional "Watch Ad to Continue" prompt at game over) remain available after purchase as they are player-initiated and give you an in-game benefit.

Remove All Ads Purchase v1.0.1+

• How to purchase: Open the App → tap Settings (bottom-right nav) → scroll to the IAP section → tap the "$3.99" button and follow the App Store prompts.
• Ads are still showing after my purchase: First, ensure the purchase completed successfully (you should have received an App Store confirmation). Force-quit and reopen the App. If banner, app open, or interstitial ads still appear, contact us with your Apple ID (do not share your password) and order confirmation. Note: rewarded ads ("Watch Ad to Continue") are intentionally kept after purchase as they are optional and player-initiated.
• How to restore Remove Ads on a new device or after reinstall: Open the App → tap Settings (bottom-right nav) → scroll to the IAP section → tap Restore Purchases. The purchase is tied to your Apple ID and will be restored automatically. The App also restores it on first launch when signed in with the same Apple ID. If it does not restore, contact us.
• I want a refund for Remove Ads: Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to submit a refund request.

Gem Packs & In-App Purchases v1.0.1+

• I purchased a Gem Pack but did not receive my gems: Force-quit and reopen the App. Gem balances refresh on launch. If gems are still missing after reopening, contact us with your Apple ID and order confirmation number.
• Can I transfer gems to another device? Gem Packs are consumable purchases and are stored locally on device. They cannot be transferred to another device or Apple ID. Uninstalling the App will result in the loss of unused gems.
• I was charged but the purchase failed: If you were charged but did not receive your purchase, contact Apple Support at reportaproblem.apple.com for billing assistance, and email us with details so we can investigate from our side.

Leaderboard & Achievements

• My score is not appearing on the leaderboard: Leaderboard scores are submitted to our cloud in real time and require an internet connection. If your score is missing, check your connection and play another round — your latest score will sync on next game over.
• An achievement did not unlock: Achievements are tracked locally and submitted to the cloud. If an achievement did not trigger, it may update on the next app launch. If the problem persists, contact us.

Contact Us

If your issue is not listed above, please reach out — we aim to respond within 48 hours:

Email: akashmangukiya10@gmail.com

When emailing about a purchase issue, please include:

• Your device model (e.g. iPhone 15)
• iOS version (Settings → General → About)
• App version (Settings screen → Version shown at bottom)
• Apple order confirmation number (if applicable)

Feedback

We love hearing from our players! If you have suggestions, feature requests, or just want to share your high score, send us an email. Your feedback shapes future updates of Orbit Blast.